Privacy Policy

At ChatMinder, we take the privacy and protection of our users very seriously, especially when it comes to our protected users. This privacy policy explains how we collect, use, store, and protect your personal information.

Last Updated: April 13, 2025

Information We Collect

We collect the following types of information:

Account Information

  • Name
  • Email address
  • Username
  • Password (stored in encrypted form)
  • For protected users: date of birth and relationships with supervising users

Communication Data

  • Messages sent and received through the platform
  • Contact relationships
  • Chat group participation
  • Message approval status for protected users

Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Login dates and times
  • Pages visited

How We Use Your Information

We use the information we collect to:

  • Provide and maintain the ChatMinder service
  • Enable the messaging and supervision features
  • Process and manage contact approvals
  • Enable the message approval workflow for protected users
  • Improve and enhance our platform
  • Respond to your requests and provide customer support
  • Send you important notifications about the service

Special Provisions for Protected Users

ChatMinder is designed with special safeguards for protected users. We understand the sensitivity of young users' data and have implemented the following provisions:

  • Protected user accounts must be created and managed by an adult caregiver
  • All personal information of protected users is handled with additional care
  • Communications of protected users are accessible only to their supervising adults and approved contacts
  • We do not use protected users' data for advertising or marketing purposes
  • We comply with all applicable children's privacy protection laws, including COPPA in the United States

Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide you services. If you wish to delete your account, you can do so through your account settings or by contacting our support team.

When an account is deleted:

  • Account information is permanently removed from our active systems
  • Message history is deleted from active systems within 30 days
  • Some information may be retained in backup systems for up to 90 days
  • We may retain certain data in anonymized form for analytical purposes

Data Security

We implement appropriate security measures to protect your personal information:

  • All data is encrypted in transit using TLS
  • Passwords are stored using strong, industry-standard hashing algorithms
  • Regular security audits and penetration testing
  • Access to personal data is restricted to authorized personnel
  • Multi-factor authentication for administrative access

Third-Party Services

ChatMinder uses certain third-party services to help provide our platform:

  • Email service providers - for sending notifications
  • Analytics tools - to improve our service (data is anonymized)

All third-party services we use are bound by data processing agreements that ensure they handle your data in compliance with privacy laws and our privacy commitments.

Cookies and Tracking

ChatMinder uses cookies and similar technologies:

  • Essential cookies: Required for the platform to function properly
  • Functional cookies: Remember your preferences to enhance your experience
  • Analytics cookies: Help us understand how users interact with our platform

You can control cookie settings through your browser. However, disabling cookies may impact your experience.

Your Rights

Depending on your location, you may have the following rights regarding your data:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict or object to processing
  • Data portability (receive your data in a structured, machine-readable format)
  • Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at privacy@chatminder.com.

Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending an email notification to account holders
  • Displaying a notice in the application

Your continued use of ChatMinder after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@chatminder.com
Address: ChatMinder Privacy Office
123 Protection Street
Safety City, CA 94000
United States